One operations platform instead of a dozen spreadsheets

The challenge

Requests arrived by phone, text and email. Schedules lived in spreadsheets, job status lived in people's heads, and leadership waited days for reports that were already out of date.

What we built

1. 1A single intake flow that captures every request in one place
2. 2AI-assisted triage that summarizes requests and suggests priority
3. 3Live scheduling and job status that field staff update from their phones
4. 4Dashboards and automated reports for leadership

The result

The team now runs from one system of record, with less chasing, fewer dropped requests and real-time visibility for management.